. Viabox and the website Viabox.com are based in the United States. The United States
and certain other jurisdictions control the export of products and information.
You agree to comply with all such applicable restrictions and not to export or
re-export the Content (including any software or the Services) to countries or
persons prohibited under the United States or other applicable export control
laws or regulations. If You access and download the Content (including any
software or the Services) or Information, You represent that You are not in a
country where such export is prohibited or are not a person or entity to which
such export is prohibited. You are solely responsible for compliance with the
laws of Your local jurisdiction and any other applicable laws regarding the
import, export, or re-export of the Content (including any software or the
. UPS Facts and Regulations & Guide to Shipping Dangerous Goods
. DHL Facts and Regulations & Guide to Shipping Dangerous Goods
. USPS Facts and Regulations & Guide to Shipping Dangerous Goods
For more up to date information on country-specific facts and regulations, the customer must refer to the local customs authority in his country.
. Customers can pre-pay Duties and Taxes that are charged by customs office in the destination country. If you choose to pre-pay Duties and Taxes, you may avoid customs delays.
If you do not choose to pre-pay Duties and Taxes, you will be responsible for Duties, Taxes, and any other related charges when your package arrives in your country.
If Customer refuses to accept packages or parcels from Viabox mailed or forwarded to Customer pursuant to this agreement, Viabox may return the mail or package to the original sender and charge the customer for any return postage and all other fees and expenses reasonably incurred by Viabox in connection with such returns. Upon the request of Viabox, the Customer must sign for or otherwise acknowledge its acceptance of all packages and parcels sent to Customer by Viabox.
. Viabox includes order descriptions and values with the customer shipment(s), to facilitate custom clearance of packages when they arrive to the destination country. The customer is however responsible of paying all custom clearance costs including duties, taxes or any other related charges, and of providing detailed commercial invoices, if requested, to the customs office in his country, to clear his package(s) through customs for delivery.
. The customer will be held liable for return shipping (if applicable), duties and taxes (if incurred), and for all other associated fees when any of the following circumstances occur:
- He refuses delivery of your parcel for any reason.
- The carrier makes unsuccessful attempts to deliver his parcel to his address because he was not at home and/or did not pay duties and taxes.
- He provided an invalid or incorrect address.
- His parcel is returned by customs because your merchandise is restricted from import into his country.
- He refuses to pay duties and taxes.
- if the customer fails to clear the items from Customs.
- He wants to return an Assisted Purchase that he has already received for whatever reason. (We send the customer a copy of the order confirmation when the Assisted Purchase is placed, and he is responsible of notifying us of any inconsistencies before we receive and forward the Assisted Purchase to him)
. If any of the above occurs, the package(s) will be abandoned and the customer will be billed for any additional fees. Absolutely no refunds will be issued.
. All Packages are shipped on a limited liability basis. In no event shall Viabox be liable to anyone for any indirect, punitive, special, exemplary, incidental, consequential or other damages of any type or kind. In no event shall Viabox be liable to anyone for any direct damages of any type or kind (including lost profits) from performance of Viabox or its shipping carriers.
. Viabox endeavors to file insurance claims with carriers in the event of discrepancies or damages during shipping. While we make every effort to secure refunds on behalf of our customers, it's essential to understand that if carriers fail to honor these claims, it does not render Viabox liable. All packages shipped through Viabox are on a limited liability basis. Viabox shall not be responsible for any indirect, punitive, special, exemplary, incidental, consequential, or other damages of any type or kind. Furthermore, Viabox shall not be liable for any direct damages of any type or kind (including lost profits) arising from the performance of Viabox or its affiliated shipping carriers.
. In the event of an inadvertent misdelivery by Viabox, we earnestly request immediate notification and the return of misdelivered items. We continuously strive for perfection in our services and deeply regret any such oversights. While we make every effort to prevent such mistakes, in the rare instance they occur, we encourage our customers to cooperate with us and with each other to swiftly rectify the situation. Should the recipient refuse to return such items, Viabox disclaims any liability for loss or damages arising from the misdelivery. Customers acknowledge that they will not hold Viabox responsible for delivery errors.
. Dimensional weight may apply on bulky, lightweight packages. If the dimensional weight exceeds the actual weight, then the dimensional weight will be used as the billable weight for the shipment. For your convenience, the actual weight, dimensional weight and dimensions for each box will be visible on your account when your package arrives at our warehouse. While we strive to provide accurate billing based on the greater weight between dimensional and actual weight, the final billable weight of the shipped package may vary. This discrepancy arises from our commitment to ensuring the safe transportation of your items, which may involve adjustments to the package size. In some instances, we may reduce the size of the package to eliminate unnecessary empty space, leading to a more compact and secure shipment. Conversely, if we deem it necessary for the safety of your items, we might use a larger package. Please be aware that any variations in the billed weight compared to the final quoted weight will not result in refunds or additional invoices. Our priority is to provide a safe and efficient shipping service, and these adjustments help us to achieve this goal. For more information about the dimensional weight, please visit http://en.wikipedia.org/wiki/Dimensional_weight
. The Shipping calculator shows results for the discounted shipping rates available to the selected destination. All shipping rates are shown in US dollars. Packages are forwarded by the shipping carriers that are available on the Shipping calculator, however if a certain shipping carrier does not offer a certain shipping method such as Priority or Economy service to the the area where the customer is located, we will automatically use an alternate shipping method offered by the same carrier.
If the shipping carrier charges a remote area surcharge to deliver packages to the area where the customer is located, this surcharge will be requested from the customer before we ship his packages to him. If the customer does not pay the remote area surcharge within 5 days, we will automatically ship his packages to his address with another shipping carrier that does not charge a remote area surcharge to deliver to the area where the customer is located.
If the shipping carrier does not deliver to the area where the customer is located, we will automatically use another shipping carrier that can deliver packages to the area where the customer is located.
The shipping rates displayed on Viabox.com and on any of its pages, or provided as quote to any business or individual, are confidential and intended solely for the addressee(s) and may be legally privileged or prohibited from disclosure. If you are not the named addressee, you are on notice of its status and may not use copy or disclose this information to any other person. To do so could be a breach of confidence and unlawful.
. In order to determine accurate shipping costs, Viabox meticulously measures the weight and dimensions of each package, and provides estimated shipping costs through our Shipping calculator. Users must be aware and agree to the following consolidated terms and conditions regarding package measurements and shipping rates:
. Weight and Dimension Measurements: Viabox uses precision equipment to measure package weight in pounds and dimensions in length, width, and height, ensuring accuracy and consistency. The determined weight and dimensions are systematically rounded up to the nearest whole pound and inch, respectively, for billing purposes. Both these measurements contribute to the computation of a package's dimensional weight, reflecting the package's volumetric size and aligning shipping costs with the space occupied in a carrier’s vehicle. For instance, a package weighing 3.2 pounds and measuring 10.5 x 15.2 x 8.6 inches will be billed as 4 pounds and 11 x 16 x 9 inches. Users implicitly agree to our measurement and rounding practices, aimed at ensuring equitable and transparent billing.
. Shipping Rates: The shipping rates provided by our Shipping calculator are derived from live rates supplied by our affiliated shipping carriers and are subject to change. These rates are estimates and are not guaranteed until the actual shipment of the package. Shipping costs may vary due to factors such as package dimensions, weight, and delivery destination. If the actual shipping rate differs from the initial estimate, the user is responsible to confirm whether they wish to proceed with the shipment and any additional costs, or cancel the shipment. Users acknowledge and agree that shipping rates are subject to change and may not be guaranteed until the package is shipped.
. Viabox is committed to providing accurate information and timely communication regarding shipping rates and measurements. Users are encouraged to reach out to our customer support team with any inquiries or concerns. We appreciate the trust placed in our services and extend our gratitude for your understanding and cooperation.
. Viabox offers a range of subscription plans tailored to meet different customer needs, ensuring you receive the best possible service and benefits. Below is an overview of our three subscription tiers: Free, Plus, and Pro. Please note that the minimum subscription period for any plan is three months, which helps prevent potential abuse of our subscription system. All subscription fees are non-refundable.
. By subscribing to one of our plans, you are agreeing to enjoy the perks and benefits of your selected tier for a minimum of three months. This commitment ensures that all our customers can make the most out of our services without any interruptions.
. If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Viabox reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
. Customer will enter a confidential password and receive a US address with his own unit number when registering for a new account with Viabox. Customer shall maintain the security and confidentiality of the password. Customer is responsible for all directions, orders, notifications, expenses incurred or other actions that may occur through use of the Customer’s account. Customer must immediately alert Viabox of any fraudulent, unauthorized, illegal or suspicious use of the Service or any other breach of security or unauthorized or illegal activity that is reasonably suspected by Customer.
. To protect our customers accounts against fraud; the change of the country on the forwarding address is not allowed. The forwarding address can only be modified to another address within the same country that the customer selected during his registration on Viabox.com. If the forwarding country was selected in error during registration, the correction must be requested by sending a message to our customer service from the same email address used for the registration on Viabox.com. Supporting documentation including a utility bill and two Government issued picture identification cards will be requested to verify the new forwarding address. Forwarding to other Freight Forwarding companies inside or outside the United States is absolutely not permitted.
. Viabox warehouse is a private and secure facility and it is not open to the public. Pickups by individuals or unauthorized shipping carriers are not allowed. (Our warehouse is not publicly accessible, so you can't come by yourself or send a friend or an unauthorized shipping carrier to pick up your packages.)
.For certain requests, we require customers to undergo a Know Your Customer (KYC) process to ensure security and compliance. This process involves verifying the identity of our customers and assessing potential risks of illegal intentions. Always check with our support team if you're unsure about specific requests and KYC requirements.
* KYC (Know Your Customer) involves identity verification processes. Please contact our support team for detailed KYC requirements.Verified Accounts: Verified accounts at Viabox are entitled to a suite of premium services. This includes access to a broader range of payment methods, such as wire transfers, ensuring versatility in transactions. Verified users benefit from accelerated shipment processing, offering a more efficient and quicker shipping experience. Additionally, verified status unlocks expanded concierge services, providing personalized assistance for your shopping needs. Importantly, verified accounts receive priority in customer support, ensuring quicker responses and resolutions.
Unverified Accounts: Users with unverified accounts maintain access to Viabox's basic services. These accounts are capable of standard shipping and support but do not have the enhanced features available to verified users. While unverified accounts offer essential services, they lack the expedited processing and extended support benefits of verified accounts.
Verification Process: The process of verification is designed to be quick and user-friendly, enhancing security and improving service efficiency. Users are encouraged to complete verification to enjoy the full range of Viabox services, aligning with our commitment to provide a seamless and secure shipping experience.
. Document scan service fees: Google AdSense or items that contain a pin number will be a flat $15, Letters are $10 for the first page and $2 for each page after. Double sided pages count as 2 sheets. These fees do not apply to Plus and Pro customers.
. Most of the activity at the Site involves the viewing of materials, which are made accessible to everyone so there is no need for it to be secure. Other areas of the Site require the use of passwords, usernames and may have other security features. You are responsible to keep your usernames and passwords confidential. You should promptly notify Viabox if you become aware of unauthorized use of your usernames or passwords or use of services or materials available from this Site. The use of your usernames or passwords by you, or by any person with or without your knowledge or consent, in connection with a Viabox transaction, binds you legally and makes you responsible to the same extent and effect as if you had given signed, written instructions to us, unless you have previously notified us that the confidentiality of your usernames or passwords has been compromised.
. This site and/or application is provided by Viabox on an 'as is' and 'as available' basis. Viabox makes no representations or warranties of any kind, express or implied, as to the operation of this site and/or application or the information, content, materials or products included on this site. You expressly agree that your use of this site and/or application is at your sole risk. To the full extent permissible by applicable law, Viabox disclaims all warranties, Express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Viabox does not warrant that this site, application, its servers or e-mail sent from Viabox are free of viruses or other harmful components. Viabox will not be liable for any damages of any kind arising from the use of this site and/or application, including, but not limited to, direct, indirect, incidental, punitive and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply to you and you might have additional rights.
. All contents included on the Viabox web site, such as text, graphics, icons, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Viabox or its content suppliers and protected by United States and International Copyright Laws. The compilation of all content on this site is the exclusive property of Viabox and protected by US and International Copyright Laws. All software used on this site is the property of Viabox or its software suppliers and protected by United States and International Copyright Laws. All right, title, and interest in the web site and services provided therein, including, but not limited to, all associated market data and information is owned by Viabox, and you acquire no interest therein. All rights reserved. Any unauthorized use or any reproduction, modification, or distribution of materials is strictly prohibited. All other trademarks or trade dress not owned by Viabox that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Viabox.
. The links to other websites will let you leave Viabox site. The linked sites are not under the control of Viabox and Viabox is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. Viabox is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement or any representation by Viabox of the site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, bugs, problems or other limitations.
. The Viabox Cashback program, hereinafter referred to as "Cashback", is exclusively for registered users of Viabox.com. By participating in the Cashback program, users acknowledge and agree to be bound by these terms and conditions. All Cashback rewards are credited to the user's Viabox account after successful completion of a qualifying transaction. These rewards are not transferable, refundable, or redeemable for cash or any other form except as a discount for future transactions on Viabox.com. The Cashback percentage is determined by the user's account type and is subject to change at Viabox's discretion without prior notice. Viabox reserves the right to withhold, deduct, or revoke Cashback rewards in cases of suspected fraudulent activities, misuse, or violation of the platform's terms of service. All transactions that are reversed or refunded will not qualify for Cashback. Users are encouraged to regularly review these terms and conditions, as well as any other relevant policies on Viabox.com, to stay informed about any updates or changes. Viabox holds no liability for any discrepancies or losses arising from the Cashback program and has the authority to modify, suspend, or terminate the program at any given time. By availing the benefits of the Cashback program, users confirm their understanding and agreement that the final decision regarding Cashback disputes rests solely with Viabox. Viabox's failure to enforce any provision of these terms shall not constitute a waiver of that provision.
. Viabox may modify any aspect of this agreement at any time at its sole discretion without prior notice. Any modification to the Terms and Conditions shall be effective immediately once posted on the web site. Check the web site regularly if you are interested in reviewing any changes. Your use of the web site and the Viabox service after modifications have been posted constitutes your acknowledgment of such modifications and your agreement to be bound by the terms and conditions of these changes.
. You may close your account with or without cause at any time. Viabox may terminate your use of the Service with or without cause at any time and effective immediately, at Viabox's sole discretion, should your conduct fail to conform to the terms and conditions of these Terms of Service. Viabox shall not be liable to you or any third party for termination of the Service or termination of your use of the Service. Should you object to any terms and conditions of the Terms of Service or any subsequent modifications Viabox makes to the Terms of Service or become dissatisfied with the Service in any way, your only recourse is to immediately: (1) discontinue use of the Service; and (2) notify Viabox of your termination and, at your discretion, notify Viabox of the reasons for your termination.
. You agree to use the Web Site in strict compliance with all applicable laws, rulings and regulations and in a fashion that does not, in the sole judgment of Viabox, negatively reflect on the goodwill or reputation of Viabox and shall take no actions which would cause Viabox to be in violation of any laws, rulings or regulations applicable to Viabox.
. Viabox shall be excused from performance of its obligations, in whole or in part, under this Agreement if the failure or inability to perform is caused by reason of Force Majeure. "Force Majeure" as used herein means acts of God, fire, flood or other natural catastrophes, electric, communications or other utility outages, national emergencies, civil disturbances, insurrections, riots, wars (declared or undeclared), epidemics, strikes or labor disputes, actions or restrictions of an governmental authority, or causes not within the reasonable control of Viabox.
. You agree that Viabox, in its sole discretion, may terminate or suspend Your use of the Web Site, the Viabox Systems, Information, Services and Content at any time and for any or no reason in its sole discretion, even if access and use continues to be allowed to others. Upon such suspension or termination, You must immediately (a) discontinue use of the Web Site, and (b) destroy any copies You have made of any portion of the Content. Accessing the Web Site, the Viabox Systems, Information or Services after such termination, suspension or discontinuation shall constitute an act of trespass. Further, You agree that Viabox shall send you important communication and service updates and shall not be liable to You or any third party for any termination or suspension of Your access to the Viabox Web Site, Systems, Information or Services.
- Automated Warehouse
- Fast Processing
- 0% Fee Assisted Purchase
- Free Package Consolidation
- Free Repackaging
- Free 30 day storage