What will my free US address look like? Is it a physical address or just a P.O. Box?

Viabox provides you with a free physical US address, NOT just a Mailbox or a P.O. Box.
Your Viabox US address allows you to receive mail, packages of any size or even oversized items on pallets from all shipping carriers such as UPS, FedEx, DHL, USPS, etc... You will not have an issue with companies that refuse to ship to P.O. Boxes.
Your Viabox US address will look like this:
========================
Your Name or Company Name
1234 Example Avenue
Suite XXXXXX
City, State, Zip code
United States
========================

Some US stores require a US Phone number for orders, what number should I provide them?

You can provide them with Viabox contact number 574-742-8531 or you can get your own Free US Phone number with voicemail from K7.net, Callcentric or ipkall.com.

How does Viabox calculate the Billable Weight?

We follow the international standard to determine the Billable Weight of a shipment. All international shipping carriers base their shipping rates on the Billable Weight, which is the greater of Actual Weight and Dimensional Weight. Actual Weight is the weight of the package when put on a scale. Dimensional Weight is based on the size of the package. Large items that have a small Actual Weight, like pillows and lamp shades, will have a larger Dimensional Weight.
For up-to-date information on how Dimensional Weight is calculated by each shipping carrier, please visit:
. Fedex
. UPS
. DHL
. TNT Express

Why is Viabox located in the state of Indiana and not in a major state like California, New York, Texas or Florida?

Most of big merchants charge sales tax on orders shipped to California, New York, Texas or Florida, but not to Indiana, therefore you can save a substantial amount on your orders when you ship them to our Indiana warehouse to be forwarded to you.
For example:
If you buy a $1000 laptop from Newegg.com and ship it to an address in California, Newegg will impose a sales tax of %9.00, costing you an additional $90 (Total $1090). However, if your shipping address is at Viabox's warehouse in Elkhart, Indiana, Newegg.com will not impose the sales tax on you, which would save you $90.

How long can I store my items at my suite with Viabox?

Viabox can store each package free of charge for a period of 90 days from the date of delivery. The maximum storage time for each package is 90 days since the date of its delivery to your suite.

What forms of payment are accepted on Viabox.com?

You can pay for the shipping fees and/or your Assisted Purchases using a wide range of payment methods at the checkout on Viabox.com:

. PAYPAL
. BITCOIN (Bitcoin can easily be purchased on Circle.com, Coinbase.com, Coinjar.com or other recommended services on Bitcoin.com)
. CREDIT CARDS (Visa, MasterCard, Discover, American Express and most other major Credit cards)
. BANK WIRE TRANSFERS.

Checks, Moneyorders or WesternUnion are not accepted at this time.

What shipping carriers does Viabox use to forward packages?

You can select the shipping carrier and method during checkout process on Viabox.com to ship packages from Viabox suite to your country using a wide range of carriers:

. UPS
. DHL
. TNT
. Aramex
. Fedex
. Toll
. Yamato
. SPSR Express
. USPS (Available to certain countries only)

Some merchants require a credit card with a US billing address. I don’t have one, what can I do?

There are several things you can do:

- A) Use our Free Assisted Purchase service: Let us buy your items for you at NO ADDITIONAL CHARGE !
. After you register, simply log into your Viabox account and click on "Place New order" button (Purple button) under "Assisted Purchases", then complete the order form and payment.
. We will order the item(s) for you, FREE OF CHARGE & provide your with (Order placement / Shipping / Delivery) confirmations.
. Once the item(s) arrives at your suite with Viabox, you can choose to forward it to you or combine with other items before forwarding it.

- B) You may try to get a Debit Card with your US address with Viabox as the billing address.

- C) Contact your credit card issuer and request that a secondary address be added to your card. Use your Viabox address as your secondary address. Most credit card companies will allow this.

I want to buy items from U.S. websites but they won't ship to my international address. Can Viabox.com allow me to access these deals?

With your own US address from Viabox.com, you will be able to buy goods far cheaper than otherwise possible. Most of US merchants will not ship to international addresses, but now you can! Ship the goods to your established address with us and we will then consolidate all your packages and ship them to you outside the U.S.

Do you accept certified mail, registered mail, and COD shipments?

Yes, we do accept certified mail, registered mail at NO additional charge; we simply must have your explicit confirmation before receiving such shipments. We do not accept COD shipments.

Do I need to submit USPS Form 1583 ?

We only need this form to accept packages shipped from merchants via USPS to your Viabox suite. We do NOT need this form to accept packages from merchants who ship via UPS, FEDEX, DHL or other carriers. Usually you can select the shipping carrier at the checkout process on the merchant's website. Select any other carrier than USPS, and you will not need to provide us with the 1583 USPS form

Due to USPS regulations, all customers must complete USPS Form 1583 in order to receive shipments from USPS at their Viabox suite. Viabox may not accept mail from USPS until we receive Form 1583, authorizing Viabox to accept mail on your behalf. This is a one time requirement by the United States Postal Service and we can’t waive it.

Instructions to submit USPS Form 1583 to Viabox:

1. Print & Fill: Click here to print USPS Form 1583, then fill it following the instructions bellow.

2. Attach & Submit: Click here to login to Viabox Customer Support and submit the filled USPS Form 1583 as attachment. (One you login, click "Submit a Request" and attach USPS Form 1583. Attachment Link is at the bottom of the Request Form)

These are the steps you need to complete on USPS Form 1583 (PDF download link) so we can accept USPS deliveries at your suite at Viabox:
For Everyone
Box 1: Enter date
Box 2: Name in Which Applicant's Mail Will Be Received for Delivery to Agent. (Most of the cases your name or company name.)

Box 3: Enter your US address provided by Viabox:
25883 N PARK AVE
# XXXXXXX
ELKHART, INDIANA, 46514
United States

Box 4: Enter the mailing address of Viabox:
VIABOX
25883 N PARK AVE
ELKHART, INDIANA, 46514
United States

Box 5: Enter 'Yes' and sign inside the box if you want the agent "Viabox" to accept registered mail for you
Box 6: Enter your name
Box 7: Enter your address and phone number (in your Country)
Box 8: Enter the number of your 2 types of identification. Make copies of those identifications to send with your form. Please be sure to include expiration date of the IDs.
For Businesses
Box 9: Enter your company name
Box 10: Enter your company's address and phone number
Box 11: Enter the type of business
Box 12: For the business, enter the names of the people who will receive mail
Box 13: Enter the names and addresses of the company officers
Box 14: Enter the registered business name and address, plus the country, state and date of registration
For Everyone
Box 15: Get the form signed by an agent or notary public. If a Notary is not available, an attorney, bank or government official may sign and seal.
Box 16: Your signature

What if I can't access the internet? Can you still offer service to my area?

Yes. You can still have your mail and packages forwarded, but it will have to be on a fixed schedule. Simply sign up for our automatic forwarding option and we will send your packages and mail on a prearranged schedule.

Which countries do you ship to?

For a list of countries we serve, view the registration form. Please take the time to click on the country of your choosing, as not all shipping options are available in all countries. If a country is not listed on our website, we do not offer service.

Do you offer shipping services within the United States?

Yes. We will offer our address to anyone in the United States. We have many customers that ship through us within the United States in order to create a US business presence and receive an Elkhart, Indiana postmark on their outgoing mail and packages.

Do you offer any options for forwarding letters and documents?

es, we can forward letters and documents just like we forward boxed packages. You can use the shipping calculator just estimate the shipping rates.

How can I redirect mail or packages from another US address to my new address with Viabox?

If you already have an address in the US, you should make a Change of Address with USPS. This can be done online on USPS.com

What if I don't want some of the mail that arrives in my box? Do I have to pay to have it sent to me?

With online access, you can discard items that pass our screen with a simple click of the mouse. This way, you will never end up paying for shipping unwanted mail.

Do you require a deposit like your other competitors?

No deposit is required. The package will be shipped to you from us once we have received the paypal payment for shipping fees, enabling us not to require any initial deposit.

Do quoted shipping rates include Import Duties and Taxes?

While our shipping rates include all shipping and handling costs, you may still be responsible for certain Import Duties and Taxes levied against your shipment by your country. Viabox is not responsible for any delays in shipping associated with customs difficulties. For more information, we suggest contacting your local customs office.

Can I declare another value on my items in order to lower Import Duties and Taxes?

You may declare whatever value you want on your items from your account area on Viabox.com. That will be value that we declare on your package when we forward it to you. We always recommend declaring a reasonable value to avoid unnecessary delays or penalties when the package arrives at your country.

What items am I prohibited from shipping?

Prohibited items will vary by country. A guide can be found at http://www.fedex.com/ by selecting your country from the drop down menu. You may also check for similar country-specific information on the UPS and USPS web pages. For more information, we suggest contacting your local customs office.

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