What will my free US address look like? Is it a physical address or just a P.O. Box?

Viabox provides you with a forever free physical US address, NOT just a Mailbox or a P.O. Box.
Your Viabox US address allows you to receive mail, packages of any size or even oversized items on pallets that are shipped from merchants using major shipping carriers such as UPS, DHL, USPS, etc. You will not encounter any issues with companies that refuse to ship to P.O. Boxes.
Your Viabox US address will look like this:
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Your Name or Company Name
1234 Example Street
Suite XXXXXX
City, State, Zip Code
United States
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Some US stores require a US Phone number for orders, what number should I provide them?

You can provide them with Viabox contact number 503-568-1586 or you can get your own Free US Phone number with voicemail from K7.net, Callcentric or ipkall.com.

What items am I prohibited from shipping?

Prohibited or Restricted Commodities items may vary by country. Please refer to the country-specific facts and regulations on shipping carriers sites:

. UPS Facts and Regulations & Guide to Shipping Dangerous Goods
. DHL Facts and Regulations & Guide to Shipping Dangerous Goods
. USPS Facts and Regulations & Guide to Shipping Dangerous Goods

For more up to date information on country-specific facts and regulations, we suggest visiting the website or contacting the local customs office in your country.

How does Viabox calculate the Billable Weight?

We follow the international standard to determine the Billable Weight of a shipment. All international shipping carriers base their shipping rates on the Billable Weight, which is the greater of Actual Weight and Dimensional Weight. Actual Weight is the weight of the package when put on a scale. Dimensional Weight is based on the size of the package. Large items that have a small Actual Weight, like pillows and lamp shades, will have a larger Dimensional Weight.
For up-to-date information on how Dimensional Weight is calculated by shipping carriers, please visit DHL Dimensional Weight Calculator or UPS Dimensional Weight Calculator

Why is Viabox located in the state of Oregon and not in a major state like California, New York, Texas or Florida?

US merchants do not charge sales tax on orders shipped to addresses in Oregon, therefore you can save quite a bit on your shopping when you use our Oregon warehouse to forward your purchases.
For example:
If you buy a $1000 laptop on Amazon.com and ship it to an address in California, Florida or New York, Amazon will charge you Sales Tax of %9.00, costing you an additional $90 (Total $1090). However, if you ship it to Viabox's warehouse in Oregon, Amazon will not charge you any sales taxes, which would save you $90.

How long can I store my items at my suite with Viabox?

Viabox can store each package free of charge for a period of 90 days from the date of delivery. The maximum storage time for each package is 90 days since the date of its delivery to your suite.

What forms of payment are accepted on Viabox.com?

You can pay for the shipping fees and/or your Assisted Purchases using a wide range of payment methods at the checkout on Viabox.com:

. PAYPAL
. BITCOIN (Bitcoin can easily be purchased on Circle.com, Coinbase.com, Coinjar.com or other recommended services on Bitcoin.com)
. CREDIT CARDS (Visa, MasterCard, Discover, American Express and most other major Credit cards)
. BANK WIRE TRANSFERS.

Checks, Moneyorders or WesternUnion are not accepted at this time.

What shipping carriers does Viabox use to forward packages?

You can select the shipping carrier and method during checkout process on Viabox.com to ship packages from Viabox suite to your country using a wide range of carriers:

. UPS
. DHL
. TNT
. Toll
. Aramex
. Yamato
. SPSR Express
. USPS (Available to certain countries only)

Some merchants require a credit card with a US billing address. I don’t have one, what can I do?

There are several things you can do:

- A) Use our Free Assisted Purchase service: Let us buy your items for you at NO ADDITIONAL CHARGE !
. After you register, simply log into your Viabox account and click on "Place New order" button (Purple button) under "Assisted Purchases", then complete the order form and payment.
. We will order the item(s) for you, FREE OF CHARGE & provide your with (Order placement / Shipping / Delivery) confirmations.
. Once the item(s) arrives at your suite with Viabox, you can choose to forward it to you or combine with other items before forwarding it.

- B) You may try to get a Debit Card with your US address with Viabox as the billing address.

- C) Contact your credit card issuer and request that a secondary address be added to your card. Use your Viabox address as your secondary address. Most credit card companies will allow this.

I want to buy items from U.S. websites but they won't ship to my international address. Can Viabox.com allow me to access these deals?

With your own US address from Viabox.com, you will be able to buy goods far cheaper than otherwise possible. Most of US merchants will not ship to international addresses, but now you can! Ship the goods to your established address with us and we will then consolidate all your packages and ship them to you outside the U.S.

Do you accept certified mail, registered mail, and COD shipments?

Yes, we do accept certified mail, registered mail at NO additional charge; we simply must have your explicit confirmation before receiving such shipments. We do not accept COD shipments.

Do I need to complete USPS Form 1583 (Application for Delivery of Mail Through Agent) ?

USPS regulations requires us to collect 2 types of picture ID's (Passport, Drivers License, Government ID Card, etc) in order to receive USPS packages at your Viabox suite.
If you plan on receiving boxes via USPS at your Viabox suite, you need to complete verification for your USPS Form 1583 (Application for Delivery of Mail Through Agent) by following these steps:

1. Log into your Viabox account.
2. Click on "ACCOUNT" tab.
3. Checkmark the option "Do you plan on receiving USPS packages?".
4. Provide numbers for 2 picture ID's and upload their copies, then click "SUBMIT" so we can complete verification.

What if I can't access the internet? Can you still offer service to my area?

Yes. You can still have your mail and packages forwarded, but it will have to be on a fixed schedule. Simply sign up for our automatic forwarding option and we will send your packages and mail on a prearranged schedule.

Which countries do you ship to?

For a list of countries we serve, view the registration form. Please take the time to click on the country of your choosing, as not all shipping options are available in all countries. If a country is not listed on our website, we do not offer service.

Do you offer forwarding services within the United States too?

Yes. We offer our forwarding services to both customers inside and outside the United States.

Do you offer any options for forwarding letters and documents?

es, we can forward letters and documents just like we forward boxed packages. You can use the shipping calculator just estimate the shipping rates.

How can I redirect mail or packages from another US address to my new address with Viabox?

If you already have an address in the US, you should make a Change of Address with USPS. This can be done online on USPS.com

What if I don't want some of the mail that arrives in my box? Do I have to pay to have it sent to me?

With online access, you can discard items that pass our screen with a simple click of the mouse. This way, you will never end up paying for shipping unwanted mail.

Do you require a deposit like your other competitors?

No deposit is required. The package will be shipped to you from us once we have received the paypal payment for shipping fees, enabling us not to require any initial deposit.

Do quoted shipping rates include Import Duties and Taxes?

While our shipping rates include all shipping and handling costs, you may still be responsible for certain Import Duties and Taxes levied against your shipment by your country. Viabox is not responsible for any delays in shipping associated with customs difficulties. For more information, we suggest contacting your local customs office.

Can I declare another value on my items in order to lower Import Duties and Taxes?

You may declare whatever value you want on your items from your account area on Viabox.com. That will be value that we declare on your package when we forward it to you. We always recommend declaring a reasonable value to avoid unnecessary delays or penalties when the package arrives at your country.

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  • Collectibles 26%
  • Home & Garden 18%
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